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Tuesday, 26 March 2019

Walk-In Interview for Service Desk Engineer | Navigant BPM (India) Private Limited

Walk-In Interview for Service Desk Engineer at Trivandrum

Closing on:
27/03/2019

Contact email
anoop.krishnan@navigantbpm.com

Brief description :
Desired Profile
Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
Should have work knowledge in Service Now ticketing tool.
Should have thorough knowledge in handling Incident, Service Request & Change Management related tickets.
Provision, install, and maintain all workstations, desktop/laptop, local or remote, along with associated peripheral devices
Maintain hardware and software work station configuration templates
Identifies recurring and similar incidents to be documented and followed up as known errors are found by more senior technology staff.
Implements resolutions of incidents using known error processes as directed.
Ensures compliance with policies and procedures, specifically generating documentation required for end-user support
Should possess knowledge in MDT and imaging process
Should have knowledge in SCCM & vulnerability fixes
Should have good analytical skills in terms of Hardware, Software & Windows patches related issues.
Knowledge in ITIL framework
Knowledge in Information Security concepts aligning to ISO 27001 standards
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.

Walk in venue

Date: Wednesday, 27th March 2019.

Time: 10 AM to 7 PM

Venue Details:
3rd Floor
Bhavani Building
Techno Park, Kazhakuttom
Trivandrum.

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