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Wednesday, 10 July 2019

Team Lead Operations | Cotiviti India Private Limited

Team Leader Responsibilities
Effectively lead a team of production associates on Healthcare projects.
Meets daily/monthly production and quality targets.
Maintains an exemplary level of accuracy in all work.
Handles external complaints: Analyzing the situation and creating a corrective course of action.
Communicates effectively and timely with upstream functional areas to resolve issues.
Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments.
Review documentation entered by subordinates in order to maintain data quality.
Actively involved in client communications to discuss feedback on agent’s performance.
Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in.
Liaison between support function and Operations to ensure smooth functioning of day-to-day activities.
Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge.
Responsible for data management in terms of dashboards and sending reports to clients.
Ensuring that the required Login Hrs, Productive Time and other standards set by the client are adhered to.
Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters.
Assist and lead the team in the modification of process guidelines or other materials associated with new functionality and/or reports.
Works collaboratively to achieve results.

Job Location:
Pune, Maharashtra

Other Related Responsibilities
Communicates and supports company and departmental goals and objectives.
Select, assign, train and evaluate direct reports.
Recommend or initiate associated human resources actions.
Complete special projects as assigned.
Other duties as assigned.

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