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Thursday, 13 February 2020


5 - 10 Years
Designation - IT Process Analyst
Role - IT Process Manager

Job Description
As an IT Process Manager at Micron Technology, you are joining an ambitious and progressive team in a top semiconductor company rapidly growing in India. Are you ready to join a company which gives equal opportunities to all and values diversity?
As a company, we believe in continuous improvements and enhancements of processes to improve efficiency. You will be responsible for finding opportunities and implementing tactics for streamlining, and continually improving activities related to the processes. We will support you in nurturing a culture of quality by handling key process performance, linking process performance to strategy, and ensuring consistent execution. You will keep the partners involved and communicate the necessary process and procedural changes to team members who perform process functions, and support behaviours that contribute to sustaining improvements.

Responsibilities and Tasks
Measure, update and report on process performance based on the right metrics.
Determine and provide metrics and status reports for management review.
Manage process and procedure improvements and promote process health.
Coordinate or lead process design teams by considering feedback from partners.
Track, evaluate, and drive process improvements and concerns.
Collaborate and draft to produce process materials with teams.
Collaborate to determine the best way to provide improvements and process enhancements to the affected team members.
Participate in the development of process training documentation and media such as Process Best Practices and Frequently Asked Questions (FAQs).
Build and maintain process web sites.
Drive behaviours that ensure process adoption and compliance.
Present and explain the process of operational and team meetings.
Be the consultant and domain expert for the process and tool usage.
Monitor and correct process non-compliance. Ensure process compliance to internal and external auditors to meet regulatory compliance.
Train and mentor process users, partners, and practitioners.
Evaluate tools and recommend tool changes by self, users and partners which are necessary to execute the process.
Conduct User Acceptance Testing for tool changes and upgrades.

Participate in Creative and Innovative Thinking
See old problems in new ways and has novel approaches to solving those problems.
Contribute original and inventive ideas in a brainstorming session.
Connect seemingly unrelated ideas, events, and circumstances to find global solutions to individual problems.
Generate unique but workable and useful solutions to difficult problems.
Think in terms of desired outcomes, not just reactive, quick solutions. Finds ways to turn the ideal into reality. Experiments with new ideas, methodologies, and procedures.
Visualize potential problems and solutions without needing tangible, "real-life" examples. Can discuss and project the aspects and impacts of issues and decisions.

Required Candidate profile
Bachelor's Degree or equivalent experience
Computer Information Systems
Information Technology
Computer Science
The related field of study

5-years' experience in any of the following:
Working in an IT organization or ITIL equivalent framework
Worked on ServiceNow and/or BMC Remedy
Has good understanding or worked on one or more of the below processes: Change Management
Incident Management
Knowledge management
Quality Management
Audit etc.

2-year experience in any of the following:
Project Management
Supervisory experience
Service management or service delivery
Generating and analyzing metrics
Worked on BMC Remedy ITSM
Experience with BMC Remedy Atrium
Experience with Microsoft SharePoint
Experience with SQL Reporting Tools

The capability to handle sensitive and complex issues with discretion and good judgment.
The ability to work independently and meet timeframes.
Can influence without authority

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